3D Viewer Support

# License

License is a key to ensuring 3D Viewer works.

If your application is only running locally or in sandbox license is not mandatory, unless you want to deploy your applications to the cloud (opens new window), see deploy (opens new window) for more details.

# Trial license

You can email 3dviewer_mendix_wc.sisw@siemens.com to request a one-month trial license, we will generate a trial license for you.

# Premium license

Before you get the premium license, contact our product team by 3dviewer_mendix_wc.sisw@siemens.com and we will provide you with more professional consultation.

For trial license application, we recommend that you use the email template below：

 Name:       YourName
 Company:    YourCompanyName
 Job Role:   YourJobRole
 Country:    YourCountry

# Issue report

If you want to report an issue using WebPR (opens new window) using the template below to fill the WebPR form:

Click to show the WebPR template

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# Technical support

  1. Send email to development team: 3dviewer_mendix_wc.sisw@siemens.com
  2. Join Teams channel: Ask 3DViewer Anything (opens new window)

# Q&A

  1. What is 3D Viewer?
  2. Which services make up the whole 3D visualization family?
  3. What's the difference between 3D Viewer, 3D Viewer Sample App and 3D Viewer For Teamcenter?
  4. Where to download 3D Viewer?
  5. What are the features of 3D Viewer?
  6. How can I learn to use 3D Viewer?
  7. What are the minimum system requirements to run 3D Viewer?
  8. Can I get a trial license?
  9. What file types does 3D Viewer support?
  10. Is there a limit to the file size?
  11. What JT-based standards does the 3D Viewer support?

# Q. What is 3D Viewer?

3D Viewer is a low-code visualization service that lets you upload, visualize, and operate on 3D files in your web applications. 3D Viewer includes out-of-the-box Java actions, JavaScript actions, Nanoflows (opens new window), Microflows (opens new window), and a set of widgets to help you build visualization applications. All you need to do is drag and drop widgets and configure them.

# Q. Which services make up the whole 3D visualization family?

In addition to 3D Viewer (opens new window), there are two other services:

3D Viewer for TeamCenter (opens new window) and 3D Viewer Sample App (opens new window) make up the whole 3D visualization services family, all of which you can get from Mendix Marketplace.

# Q. What's the difference between 3D Viewer, 3D Viewer Sample App and 3D Viewer For Teamcenter?

3D Viewer (opens new window) is the basic 3D visualization service, you can use its widgets to build your own applications.

3D Viewer Sample Application (opens new window) provides examples of how to use 3D Viewer, it serves as a good starting point for developing your own 3D visualization applications.

3D Viewer for Teamcenter (opens new window) is an add-on module for 3D Viewer. It includes out-of-box Microflows (opens new window) and Nanoflows (opens new window) to make it super easy to search and fetch JT models from your Teamcenter (opens new window) instance, then the fetched JT model can be visualized by using 3D Viewer widgets.

# Q. Where to download 3D Viewer?

You can download the latest 3D Viewer form Mendix marketplace (opens new window), where you can also download previous releases.

# Q. What are the features of 3D Viewer?

You can get all the 3D Viewer features from the feature list. (opens new window)

# Q. How can I learn to use 3D Viewer?

The course Build-a-3D-Model-Inspection-App (opens new window) will help teach you how to build a basic visualization application with 3D Viewer. You can also read 3D Viewer documentation from here. (opens new window)

# Q. What are the minimum system requirements to run 3D Viewer?

There are no other requirements, just make sure your computer meets the minimum system requirements (opens new window) for Mendix Studio Pro.

# Q. Can I get a trial license?

Yes. You can email 3dviewer_mendix_wc.sisw@siemens.com to request a one-month trial license.

# Q. What file types does 3D Viewer support?

Currently 3D Viewer supports formats including: JT, SVG, SEV, EMF.

We plan to support other industrial standard 3D/2D format in feature release: GLTF, STL etc.

# Q. Is there a limit to the file size?

No. We have optimized performance with cache, surface scan etc. technologies to enable best user experiences for big models. But also beware our 3D Viewer is targeting for web applications, files smaller than 50M have the best performance.

# Q. What JT-based standards does the 3D Viewer support?

JT version should above 9.0, for more details refer to JT FILE FORMAT. (opens new window)