3D Viewer Support

# License

A valid license is required to ensure 3D Viewer works properly.

If you are running your application locally, a license is not required. However, if you plan to deploy your application to the cloud (opens new window), you will need a license. For more details, see the deployment documentation (opens new window).

# Trial license

To request a one-month trial license, simply email us at MX3DViewerHelp.sisw@siemens.com. We will generate and send you a trial license.

When applying for a trial license, we recommend using the following email template:

 Name:       YourName
 Company:    YourCompanyName
 Job Role:   YourJobRole
 Country:    YourCountry

# Premium license

If you are interested in a premium license, please contact our product team at MX3DViewerHelp.sisw@siemens.com. We will provide you with professional consultation and guidance.

# Reporting Issues

If you encounter any issues, you can report them using WebPR (opens new window).

Please use the template below to fill out the WebPR form:

Click to show the WebPR template

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# Technical support

# Q&A

  1. What is 3D Viewer?
  2. Which services are part of the 3D visualization family?
  3. What's the difference between 3D Viewer, 3D Viewer Sample App and 3D Viewer For Teamcenter?
  4. Where can I download 3D Viewer?
  5. What features does 3D Viewer offer?
  6. How can I learn to use 3D Viewer?
  7. What are the minimum system requirements?
  8. Can I get a trial license?
  9. What file types are supported?
  10. Is there a file size limit?
  11. What JT-based standards are supported?

# Q. What is 3D Viewer?

3D Viewer (opens new window) is a low-code visualization service that allows you to upload, view, and interact with 3D files in your web applications. It provides ready-to-use Java and JavaScript actions, Nanoflows (opens new window), Microflows (opens new window), and a set of widgets to help you quickly build visualization apps.

Simply drag and drop widgets and configure them as needed.

# Q. Which services are part of the 3D visualization family?

The 3D visualization family includes:

# Q. What's the difference between 3D Viewer, 3D Viewer Sample App and 3D Viewer For Teamcenter?

3D Viewer (opens new window) is the basic 3D visualization service, you can use its widgets to build your own applications.

3D Viewer Sample Application (opens new window) is an integrated example that combines the 3D Viewer for Teamcenter and the 3D Viewer. It serves as a good starting point for configuring and using these tools, offering a solid foundation for developing your own 3D application.

3D Viewer for Teamcenter (opens new window) is an add-on module for 3D Viewer service. It makes you easy to search and fetch JT models from your Teamcenter instance.

# Q. Where can I download 3D Viewer?

You can download the latest version of 3D Viewer from the Mendix Marketplace (opens new window). Previous releases are also available there.

# Q. What features does 3D Viewer offer?

For a complete list of features, see the feature list (opens new window).

# Q. How can I learn to use 3D Viewer?

Take the Build-a-3D-Model-Inspection-App (opens new window) course to learn how to build a basic visualization app with 3D Viewer. You can also read the 3D Viewer documentation (opens new window).

# Q. What are the minimum system requirements?

There are no special requirements beyond those for Mendix Studio Pro. Please ensure your computer meets the minimum system requirements (opens new window).

# Q. Can I get a trial license?

Yes! Email MX3DViewerHelp.sisw@siemens.com to request a one-month trial license.

# Q. What file types are supported?

Currently, 3D Viewer supports: JT.

# Q. Is there a file size limit?

No. There is no strict file size limit. 3D Viewer uses performance optimizations like caching and surface scanning to handle large models. For the best experience, we recommend files smaller than 50MB, as 3D Viewer is designed for web applications.

# Q. What JT-based standards are supported?

3D Viewer supports JT files with version 9.0 or above. For more details, refer to the JT File Format Reference (opens new window).